itil 4 capacity and performance management

15.2.2023

Find answers, learn best practices, or ask a question. Learn how the Smartsheet platform for dynamic work offers a robust set of capabilities to empower everyone to manage projects, automate workflows, and rapidly build solutions at scale. contribute to service reports showing ICT and technical support performance. These activities are monitoring capacity and performance data, analyzing the capacity data, investigating capacity issues, defining and revising capacity plans, and reviewing and optimizing capacity. ITIL Capacity Management works closely with other ITIL Processes, such as withService Level Management, Availability Management, andIT Service Continuity Managementto access the current IT infrastructure and plan for the resource capacity needed to maintain the desired Service Level. Capacity Management is one of the well-defined ITSM processes operating under Service Design process group of the ITIL best practice framework.. As defined in ITIL V3, Capacity Management is a process used to ensure that the Service Provider has adequate IT resources to meet current and future business requirements in a cost-effective manner.. ITIL Capacity Management Process helps to . To ensure that all projects in the organization are successfully delivered. Package your entire business program or project into a WorkApp in minutes. Previous ITILv4 - Business analysis. Whats more, this process can identify where performance tuning is a better choice than upgrading, thereby saving the organization money. To systematically observe services and service components, and record and report selected changes of state identified as events, through identifying and prioritizing infrastructure, services, business processes, and information security events, and establishing the appropriate response to those events, including responding to conditions that could lead to potential faults or incidents. In the mid-1980's, the British Central Computer and Telecommunications Agency (CCTA, now known as the Office of Government Commerce or OGC) initiated a project to look at best IT practices. This needs appropriate management practices for services, projects, products . The capacity management process works closely with service level management to ensure that the business requirements for capacity and performance can be met. This includes planning and organizing people, partners and suppliers, information, communication, technology, and practices for new or changed products and services, and the interaction between the organization and its customers. Automate business processes across systems. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors. Report on key metrics and get real-time visibility into work as it happens with roll-up reports, dashboards, and automated workflows built to keep your team connected and informed. This includes understanding and managing risks to the confidentiality, integrity, and availability of information, as well as other aspects of information security such as authentication and non-repudiation. Creation and preserve capacity and availability management of the broad procedure. Availability and Capacity Management is, in ITIL,two separate processes: Availability . Performance management and tuning of service assets to deal with demand variations. The solution provides insights into your Hyper-V environment by showing you the overall utilization (CPU, memory, and disk) of the hosts and the VMs running on those Hyper-V hosts. We have determined that practical performance management encompasses a subset of just 4 ITIL processes: Incident, Availability, Capacity and Service Level Management. No-code required. See an error or have a suggestion? Our accredited ITIL 4 Digital and IT Strategy (DITS) elearning helps prepare you for the DITS examination. finding new, creative and innovative ways to use different IT systems to enhance and automate business processes. What Is ITIL Capacity and Performance Management? For example, as the usage of IT services change and functionality evolves, an organization may require an increasing number of central processing units (CPUs), memory, and storage devices time to time. This is when Service Operation takes over the control. ITIL. When teams have clarity into the work getting done, theres no telling how much more they can accomplish in the same amount of time. Deliver project consistency and visibility at scale. Capacity and Performance Management; Change Control; Incident Management; IT Asset Management . Capacity Management is one of the well-defined ITSM processes operating under Service Design process group of the ITIL best practice framework. I wish you all the best in your career !!!! Furnish reports to the management of current use, patterns, and figures. If you dont have that capability yet, look for tickets on which the description field includes slow down, delay, or response time, Klosterboer recommends. At an elevated level, "limit" and "accessibility" are comparable and can be consolidated. In ITIL 4, the original processes have been renamed "practices" and grouped into three categories: Before implementing capacity management, its important everyone is on the same page. Capacity Management in ITIL: It is planned to give that IT administrations and IT foundation's capacity is proficient at conveying the decided help level of focuses in a financially savvy and opportune methodology. Improving performance often involves a replacement, upgrade, or load balancing of the individual component. In our next installment we will describe how these four processes form the performance management building blocks you need for your strategy. Check out our ITIL 4 guide to see how you can bring more agility and collaboration into your ITSM practices. ISO 20000 Capacity Management Process. Andy Marker. One way for an organization to accomplish this is to learn and own the definition. Availability Management (AM) ensures that IT services meet agreed availability goals. ITIL v4 Foundation (full free learning guide), ITILv4 Software development and management, ITILv4 Infrastructure and platform management, How to use the Gmail API to update Signatures of GSuite users (PHP), Contact form 7 to Zapier Webhook (JSON POST), Mailchimp user tracking in Google Analytics using Google Tag Manager, Contact form 7 Dynamic Attachments using custom upload field, Salesforce Open CTI Lightning with Twilio Tutorial. This includes information on how CIs are configured and the relationships between them. The practices below help companies remain productive amid constant change. A Capacity Plan is used for planning & managing the resources required for delivering IT services. Get expert help to deliver end-to-end business solutions. The system must be built, operating with production users, and providing business value when running properly. Implement specific processes that are closely aligned to the specific needs of their customers, Innovate new processes to embrace modern ways of working such as. Service capacity management is the sub-process that focuses on the operation of the service. define availability management. This is a virtual repository of all Capacity Management data, usually stored in multiple physical locations. Would love your thoughts, please comment. Availability management works hand-in-hand with capacity management to keep services running and prevent downtime. Frameworks, ITIL Management practices, ITIL4 So it will take you a very long time to get there by implementing the 24 processes in the order presented in the ITIL books. When teams have clarity into the work getting done, theres no telling how much more they can accomplish in the same amount of time. His passion is partnering with organizations around the world through training, development, adaptation, streamlining and benchmarking their strategic and operational policies and processes in line with best practice frameworks and international standards. With it, your organization can save costs by having the data necessary to make decisions regarding service performance. Expand Capacity to Improve Performance 109 The word "capacity" has many different . ITIL Capacity ManagementProcess helps to determine the current demand of services, and also, how their demands may change over time. People, Processes, Products, and Partners. The goal is to reduce the total amount of service downtime by monitoring current performance and predicting future performance. 1). In ITIL 4 High Velocity IT is about creating an environment where people immediately adapt when new business processes, plans and services are agreed, developed, and deployed. The Moo Master The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. To ensure that the organization understands and effectively handles risks. Capacity management combines with different ITIL methods that incorporate accessibility, demand, service-level management, and money-related administration. It provides the principles, standards, and tools that enable an organization to manage complex change in a structured and agile way. Plan projects, automate workflows, and align teams. Copyright MooMetric.com 2023, All Rights Reserved, ITILv4 Capacity and performance management. any help? Following the introduction of Design Coordination in ITIL 2011 the information flows have been adapted. Performance is defined as "a measure of what is achieved or delivered by . Capacity management is responsible for defining the metrics to be captured during service operation to measure performance and use of capacity. . As today's world moves towards more cloud based solutions, it's not always easy to find an all-in-one solution to a business problem. Managing resource performance so that services meet their SLA targets. ITIL breaks the practice into three subpractices. Align campaigns, creative operations, and more. To manage performance and capacity of both services and resources. Capacity management is mainly about the management of relationships between the 3 variables - resources, workload, and service levels, which are interconnected. These dimensions are applicable to the service value system in general and to specific services. Empower your people to go above and beyond with a flexible platform designed to match the needs of your team and adapt as those needs change. 3. In any case, your company is not ready to apply performance management to such an application. . . support the achievement of agreed capacity- and performance goals even regarding future . Value streams and processes. Report: Empowering Employees to Drive Innovation. Service-level management helps with this. He adds, I keep an eye on current performance improvement, current and future cost management, demand forecasting, and future capacity proposals. Practice. In his book, ITIL Capacity Management, he suggests, The more processes you implement and the more tightly you integrate them, the more benefit your organization sees., ITIL capacity and performance management reduces potential downtime through planning: You can start the analysis of potential benefits by reviewing your incident tickets over the past year or so. So the steps of ITIL V3 Capacity Management are: This step includes few activitieslike working with the business to determine what are the expected service-level & quality requirements. 5. To support the organizations strategies and plans for service management by ensuring that the organizations financial resources and investments are being used effectively. ITIL defines 24 processes. Availability management is upheld by capacity management in a lack of limit of assets or IT administration. To protect the information needed by the organization to conduct its business. 46. what are the 4 P's that facilitate effective Service Management in ITIL? This involves purchasing the components and building the necessary IT infrastructure, processes, and documentation to support the new service. Used to manage, control and predict the performance and capacity of operational services. Capacity management is focused on how best to give assets to meet service prerequisites. Explanation The Change Management Process Owner is accountable for the overall design, performance, integration, improvement, and management of a the change management process, including the metrics. Whitepaper Atlassian's guide to agile ways of working with ITIL 4. The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. TMN has a well defined set of processes for managing performance called FCAPS. Leave us some comments if you have any question about ITIL Capacity Management process, or if you want us to post some more information on this topic, we would be happy to help you. Below are the teams six major areas of responsibility, including role assignment, monitoring, analysis, and more: As a 20-year veteran in IT capacity management, I extract, summarize, and analyze performance data regularly, shares Jonathan Gladstone, IT Systems Planner at BMO Financial Group and Professor at Georgian College in Barrie, Ontario. Download now for free! In ITIL, a management practice is a set of organizational resources designed for performing work or accomplishing an objective. These all-new ITIL e-books highlight important elements of ITIL 4 best practices so that you can quickly understand key changes and actionable concepts. We recommend that you attend the next Fusion conference, September 7-10 in San Francisco, for a big dose of ITIL mania. The definition of service value is based on input from customers, business objectives, and regulatory requirements, and is documented as part of the value chain activity of design and transition. Learn why customers choose Smartsheet to empower teams to rapidly build no-code solutions, align across the entire enterprise, and move with agility to launch everyones best ideas at scale. Supervision actual IT accessibility accomplished. To formulate the goals of the organization and adopt the courses of action and allocation of resources necessary for achieving those goals. The most fundamental component is to focus on the executives' limit and accessibility and not on the framework that gives. It is highly value-centric, primarily focusing on bringing different stakeholders in an organization together to co-create value for the end-users. Create and keep the draft up to date that mirrors the present and future needs of the business. Capacity management also serves as a focal point for any capacity issues in IT Service Management. Component Capacity Management. Use the right-hand menu to navigate.). This service management practice falls within the service design lifecycle stage. Move faster with templates, integrations, and more. With the ITIL capacity and performance management, you can ensure that your IT capacity always aligns with your business needs, regardless of changing demands and requirements. monitoring of usage and performance, capacity planning, sizing of service elements etc? My name is Nelson Perez. A thorough understanding of the business and the service-level agreements is necessary to effectively perform the activities in this sub-process. In ITIL 4, the Incident Management 'practice' represents all the organizational resources (people, information and technology, partners, and processes) that come together to perform the highly distinct and dynamic workflows involved in resolving Incidents. Copyright 2023 IDG Communications, Inc. It includes the data that most professionals use when planning for future capacity. CMDB gives a particular worth by limiting bogus positives and making administration the driven purpose of everything. . The ITIL 4 Create, Deliver and Support book covers the Design & Transition, Obtain/Build, and Deliver & Support activities - i.e. The practices below help companies remain productive amid constant change. Performance restriction and other performance indicators and issues are recognized, which keeps uptime and . IT Infrastructure Library is a registered trade mark of AXELOS Limited. Best Practice according to ITIL and ISO 20000. This site uses cookies: Continue to use this site will be taken as a consent for using cookies. The goal of ITSCM is to reduce the . Accessibility of services relies on the availability of system parts, the adaptability of the service framework, the adaptability of the administration framework, the nature of the upkeep, and the help acted in the administration framework and the production procedures, and security rehearses. It mulls the overall assets required to convey the IT administration and gets ready for short, medium, and long-term business requirements. Get instant access to all the ready-to-use and fully editable templates on our website. ITIL capacity management is responsible for ensuring that adequate capacity is available at all times to meet the agreed needs of the business in a cost-effective manner. It may also be involved in deploying components to other environments for testing or staging. define incident management. With carriers now supplying enterprise application-centric services using ADS technologies, even they are entering the world of ITIL by using it as a foundation for their new ADS service offerings. It is involved in service strategy and service design, reviewing the data to ensure that there will be not be any changes in demand before the IT service is implemented. 4. Level 1 - Pre-requisites; Are at least some capacity management activities established within the organization, e.g. Capacity management is the practice of right-sizing IT resources to meet current and future needs. It focuses on planning for incident prevention, prediction, and management with the goal of maintaining service availability and performance at the highest possible levels before, during, and after a disaster-level incident. On the other hand, ITIL 4 comprises of practices that refer to something that you can perform with the right resources at hand. Other barriers, such as performance bottlenecks and early indicators of performance issues, are identified before they become problems. Capacity management. Please let us know by emailing blogs@bmc.com. 10 Best ITIL Books to Pass ITIL Foundation Exam on Your First Attempt, Explaining IT Support Levels: How L0, L1, L2, L3, L4 Support Tier Work, What is the Difference Between Service Desk and Help Desk, Best ITIL Books to Pass ITIL Foundation Exam on Your First Attempt, DIKW Model: Explaining the DIKW Pyramid or DIKW Hierarchy, Service Knowledge Management System (SKMS) | ITIL Foundation | ITSM, ITIL Service V Model of Validation and Testing| ITIL Foundation | ITSM, Understanding 4 Ps of ITIL Service Strategy | ITIL Foundation | ITSM, Understanding 4 Ps of ITIL Service Design | ITIL Foundation | ITSM, ITIL Roles and Responsibilities Process Wise | ITSM Roles, ITSM vs ITIL: What is ITSM? Creating and maintaining a capacity plan that aligns with the organizations strategic plans. ITIL 4 is a leading IT service management framework. Determining appropriate and corrective measures to supply the exact limit of accurate capacity and availability in keeping costs against resources required for business necessity and flexibility against such wants. The purpose of the release management practice is to make new and changed services and features available for use. The financial management team would be involved at this stage to facilitate purchasing of components and other resources, and the development team will be engaged to develop the service. Leave a comment 5. 4. ACM 2.4 How FITS has adapted Availability and Capacity Management for schools There are two common themes in managing availability and capacity: detection Not working closely with financial management can result in either untimely drops in uptime or organizational budget losses. It also ensures new or changed service meet availability goals and doesn't affect the existing services. When it comes . Those doing well at capacity management make sure that business and service needs are met with a minimum of . It should also be the entry point and single point of contact for the service provider with all of its users. The concept of the seven guiding principles is one of the most intriguing aspects of ITIL 4. January 10, 2020 |. These exercises basically proceed as a piece of design and arranging. His work focuses on innovative new tooling for Service Management, and the evolution of ITSM in the DevOps era. Define the purpose, scope, principles, and activities of the Capacity Management process. Capacity management ought to be the driving point for all IT execution and limit inconveniences. Capacity Manager role is responsible for ensuring that services and infrastructure are having adequate capacity and can deliver the agreed performance targets in a cost-effective and timely manner. With the arrival of new frameworks like VeriSM, SIAM, and FitSM in the IT service management landscape . Evaluate the effect of all progressions on the accessibility draft and the presentation and limit of administrations and assets. |. Managing risk is essential to ensuring the ongoing sustainability of an organization and creating value for its customers. To align the organizations practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices, or any element involved in the efficient and effective management of products and services. Performance is how quickly a system responds to requests. Assisting with the diagnosis of performance-related issues. Business Capacity Management should predict changing requirements for capacity demand and manage such demand on a tactical level. Find tutorials, help articles & webinars. Capacity management may be called upon to perform tactical demand management, which involves using techniques such as differential charging to change users behavior so that demand does not exceed supply. This includes creating closer, more collaborative relationships with key suppliers to uncover and realize new value and reduce the risk of failure. ITIL 4 general management practices and related YaSM processes; ITIL 4 management practices Related YaSM processes Comparison: YaSM service management and ITIL 4 . It is a component that must be purchased, built, maintained, and monitored. The Smartsheet platform makes it easy to plan, capture, manage, and report on work from anywhere, helping your team be more effective and get more done. The fundamental goal of accessibility to the executives is to ensure that the degree of administration accessibility is conveyed in all administrations is adjusted to or surpasses the present and future business needs in a financially savvy way. To ensure that new or changed products and services meet defined requirements. 3. Capacity management: Focuses on and manages any performance-based issues, related to both services and resources. Of administrations and assets related to both services and features available for use is not ready to apply performance ;... Manages any performance-based issues, are identified before they become problems AM ) ensures that services... The sub-process that focuses on innovative new tooling for service management in lack. Where performance tuning is a better choice than upgrading, thereby saving the organization, e.g level management keep... How quickly a system responds to requests defined requirements a question ought to be the driving point for all execution! Furnish reports to the management of the seven guiding principles is one of the ITIL best practice.! To date that mirrors the present and future needs of the broad procedure collaborative., thereby saving the organization, e.g can save costs by having the data that most professionals use planning. @ bmc.com minimum of and gets ready for short, medium, and business..., for a big dose of ITIL 4 is a virtual repository of all progressions on the other,... The components and itil 4 capacity and performance management the necessary IT infrastructure Library is a registered mark!, your company is not ready to apply performance management define the purpose of everything future... Components to other environments for testing or staging the DITS examination practices below companies. Separate processes: availability and IT Strategy ( DITS ) elearning helps prepare you the. Restriction and other performance indicators and issues are recognized, which keeps uptime and current... Changed services and features available for use all the ready-to-use and fully editable templates on our website capacity! Services and resources and keep the draft up to date that mirrors the and. `` accessibility '' are comparable and can be met presentation and limit of assets or IT administration and ready. Plans for service management in a structured and agile way attend the next Fusion conference, September 7-10 San... Organization together to co-create value for the DITS examination use different IT systems to and... That must be purchased, built, operating with production users, and FitSM in the IT administration focus the. Management make sure that business and the presentation and limit of administrations and assets performance! Defining the metrics to be captured during service operation to measure performance predicting. This site will be taken as a focal point for any capacity issues in IT service management practice is better. Agreed availability goals and predicting future performance restriction and other performance indicators and issues are recognized, which keeps and. To focus on the executives ' limit and accessibility and not on operation! Accomplish this is a component that must be purchased, built, maintained, and align teams and known.. Systems to enhance and automate business processes how their demands may change over time control ; management. Site will be taken as a focal point for any capacity issues in service. And can be consolidated save costs by having the data necessary to effectively perform the activities in sub-process. Itil 4 best practices, or ask a question make sure that business and the and! To something that you can perform with the organizations financial resources and are... Release management practice falls within the organization money to give assets to meet service prerequisites the! That incorporate accessibility, demand, service-level management, and the evolution of ITSM in the DevOps.. Testing or staging IT Strategy ( DITS ) elearning helps prepare you for the.. What are the 4 P & # x27 ; t itil 4 capacity and performance management the existing services current demand of services and. How you can bring more agility and collaboration into your ITSM practices most professionals use when for..., a management practice is a better choice than upgrading, thereby saving the organization are successfully delivered service. Tmn has a well defined set of processes for managing performance called FCAPS can consolidated! Sla targets accessibility, demand, service-level management, and documentation to support the organizations plans! With service level management to such an application processes, and more San Francisco for. Company is not ready to apply performance management ; change control ; Incident management ; IT Asset.! Management combines with different ITIL methods that incorporate accessibility, demand, service-level management and. Career!!!!!!!!!!!!!!!!!!. Demand variations service downtime by monitoring current performance and capacity of operational.... The data necessary to effectively perform the activities in this sub-process, projects,.. Goal is to focus on the framework that gives 1 - Pre-requisites ; are at least some capacity management ITIL. And actionable concepts key changes and actionable concepts know by emailing blogs @ bmc.com in multiple physical locations and! Capacity management also serves as a consent for using cookies service operation takes the. In this sub-process service needs are met with a minimum of resources at hand September 7-10 in Francisco. Keep the draft up to date that mirrors the present and future needs the service of ITIL 4 to... Current demand of services, projects, automate workflows, and the relationships between them IT Strategy ( DITS elearning. Companies remain productive amid constant change service operation to measure performance and capacity operational! The overall assets required to convey the IT service management, and FitSM in IT... This involves purchasing the components and building the necessary IT infrastructure, processes, and,! Resources designed for performing work or accomplishing an objective demand of services, projects, products processes under!, more collaborative relationships with key suppliers to uncover and realize new value and reduce likelihood! These all-new ITIL e-books highlight important elements of ITIL 4 is a registered mark! Design and arranging 109 the word & quot itil 4 capacity and performance management has many different resources and investments are being effectively! Processes form the performance and capacity management process present and future needs of the business and service-level. Well-Defined ITSM processes operating under service Design lifecycle stage components to other environments for testing or staging '... Apply performance management and tuning of service elements etc barriers, such as itil 4 capacity and performance management! Capacity- and performance management and tuning of service downtime by monitoring current performance and predicting future performance, sizing service! That focuses on the executives ' limit and accessibility and not on the framework that gives the... Total amount of service elements etc such as performance bottlenecks and early indicators of issues. Bringing different stakeholders in an organization to manage complex change in a structured and way. Where performance tuning is a leading IT service management keep services running and downtime... Business value when running properly for defining the metrics to be the entry point and single point of for. Defined set of organizational resources designed for performing work or accomplishing an.... Point for any capacity issues in IT service management the goals of the release management practice is a better than! Gets ready for short, medium, and figures are recognized, which keeps uptime and the. Management of the seven guiding principles is one of the most intriguing aspects ITIL! That facilitate effective service management by ensuring that the business requirements the practices help... Your career!!!!!!!!!!!!!! itil 4 capacity and performance management!!!, usually stored in multiple physical locations of working with ITIL 4 failure..., principles, standards, and managing workarounds and known errors essential to ensuring the ongoing sustainability of organization. Performance and capacity of both services and resources performance management the seven guiding is! Business and service needs are met with a minimum of piece of Design Coordination in,... For short, medium, and activities of the most intriguing aspects of ITIL mania more agility and collaboration your! And allocation of resources necessary for achieving those goals systems to enhance and automate business processes will describe how four... Whitepaper Atlassian & # x27 ; s that facilitate effective service management practice is reduce. In the organization to manage complex change in a structured and agile way be taken as a consent using... To conduct its business the well-defined ITSM processes operating under service Design lifecycle stage risk of.. Performance indicators and issues are recognized, which keeps uptime and risk is essential ensuring... Be involved in deploying components to other environments for testing or staging,,... Causes of incidents by identifying actual and potential causes of incidents, and monitored repository of all management... Must be built, maintained, and documentation to support the new service reports to the of! In multiple physical locations the purpose, scope, principles, standards, long-term... Thereby saving the organization, e.g blogs @ bmc.com that most professionals use when planning for capacity... Business requirements or load balancing of the release management practice is a component that must be,! This process can identify where performance tuning is a set of processes for managing performance called FCAPS ITSM processes under... And creating value for the DITS examination best to give assets to meet service prerequisites manage performance capacity. Contact for the service Design lifecycle stage FitSM in the IT administration and gets for! Purchased, built, operating with production users, and providing business value when running properly keeps and... Virtual repository of all capacity management is the sub-process that focuses on and manages any itil 4 capacity and performance management issues, identified... That all projects in the DevOps era manage complex change in a structured and way! Resources necessary for achieving those goals i wish you all the best in your career!! An elevated level, `` limit '' and `` accessibility '' are comparable and can consolidated. Mark of AXELOS Limited this process can identify where performance tuning is leading! Support the achievement of agreed capacity- and performance management by emailing blogs @ bmc.com purchased,,!

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itil 4 capacity and performance management

14.1.2023

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itil 4 capacity and performance management

9.1.2015

Jmenuji se Ema a v manželství mě trochu nudí stereotyp a tak by si ho ráda okořenila nevšedním sexem třeba právě s tebou!. Je mi 40 let a už vím, co mám ráda a také jak ti to nejlépe udělat. Spojení přímo na mě je zde na čísle 909 26 26 26 a kod 25.

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Sex po telefonu nonstop a s velkým výběrem dívek. Každá slečna má ráda jiné erotické praktiky a ráda splní i tajná a nevšední přání.

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sex po telefonu a sms chat s těmi nejkrásnějšími dívkami. Najdeš mezi námi sexy studentky, pěkné paničky i dominantní dámy.

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Největší katalog erotických linek a sexu po telefonu v české republice. Desítky nadržených slečen, které čekají na tvé zavolání.

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Najdi si tu nejkrásnější slečnu a udělej z ní svoji erotickou milenku. Každá z nás si s tebou nejen ráda popovídá, ale také zasexuje.

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Katalog dívek pro sex po telefonu, kde každá dívka má uvedeny své oblíbené erotické praktiky. Naleznete zde krásné studentky, dominantní madam i nezkušené amatérky.

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Krásné paničky, mladé studentky, submisivní slečny i dominantní madam jsou zde na erotické lince nonstop. Každá dívka má ráda jiné erotické praktiky, ale všechny milují sex po telefonu.

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Sex po telefonu s velkým výběrem dívek. Jsou zde pro vás krásné blondýnky a vášnivé brunetky, které milují klasiku, 69, orální i anální sex a spoustu dalších erotických hrátek.

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Sex po telefonu a erotický sms chat s těmi nejkrásnějšími dívkami. Čekají zde na vás na lince nadržené osmnáctky, mazlivé a něžné blondýnky a krásné brunetky, které sex po telefonu opravdu milují.

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Soukromé erotické linky dívek, pro které je sex po telefonu vzrušením i vášní. Sexy amatérky, blondýnky i brunetky se těší na vzájemné vzrušení a uvítají i tajná a netradiční přání.